FAQ

1. How Can I Place an Order?

Browse our products, add your favorite items to your cart, and proceed to checkout. Follow the instructions to enter your shipping details and complete your payment.

2. What Payment Methods Do You Accept?

We accept payments through Shopify Payments and PayPal. The available payment options will be displayed at checkout.

3. Can I Change or Cancel My Order After Placing It?

If you need to change or cancel your order, please contact us as soon as possible at support@yelvvi.com. We will do our best to assist you, but changes or cancellations may not be possible once your order has been processed or shipped.

4. How Long Does Shipping Take?

Orders are typically processed within 1–3 business days. After dispatch, delivery usually takes an additional 5–8 business days. The estimated total delivery time is 6–11 business days, including processing and shipping.

Please note that delivery times are estimates and may vary due to circumstances beyond our control.

5. Do You Offer Free Shipping?

Yes! We offer free shipping on orders totaling $39 or more. For orders under $39, a standard shipping fee of $3.99 applies.

6. Where Do You Ship?

We currently ship within the United States only. Please ensure that your shipping address is complete and accurate when placing your order.

7. Which Shipping Carriers Do You Use?

Depending on your shipment and delivery destination, we may use DHL, UPS, or FedEx.

8. How Can I Track My Order?

Once your order has been dispatched, tracking information will be provided when available. You can use the tracking details to follow your shipment's progress.

9. What Is Your Return Policy?

We offer a 60-day return period from the date of delivery, subject to our Return & Refund Policy. Please contact us at support@yelvvi.com before sending any item back to receive return instructions.

10. Who Pays for Return Shipping?

For standard returns, customers are responsible for the return shipping costs. If your item arrives damaged, defective, or incorrect, please contact us so we can assist you.

11. When Will I Receive My Refund?

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund.

12. What Should I Do If My Item Arrives Damaged or Incorrect?

Please contact us at support@yelvvi.com and include your order number and a description of the issue. Photos of the item may also help us assess the situation and assist you more quickly.