Shipping Policy

At Yelvvi, we aim to process and deliver your order as smoothly as possible. Please review our shipping information below before placing your order.

1. Shipping Overview

Order Processing Time: 1–3 business days
Estimated Shipping Time: 5–8 business days after dispatch
Estimated Total Delivery Time: 6–11 business days, including processing and shipping
Free Shipping: Orders totaling $39 or more
Standard Shipping Fee: $3.99 for orders totaling less than $39
Shipping Carriers: DHL, UPS, and FedEx, depending on the shipment and destination
Order Tracking: Tracking information will be provided when available.

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.

2. Shipping Destinations

Yelvvi primarily serves customers in the United States. Available shipping destinations will be displayed during checkout.

Please ensure that your shipping address is complete and accurate before placing your order.

3. Shipping Costs

Free Shipping: Orders totaling $39 or more qualify for free shipping.
Standard Shipping: A $3.99 shipping fee applies to orders totaling less than $39.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

4. Order Processing

Orders are generally processed within 1–3 business days. Business days exclude weekends and public holidays.

Processing may take longer during holidays, promotional events, or periods of unusually high order volume.

Once your order has been dispatched, it may no longer be possible to cancel or modify it.

5. Shipping and Delivery Times

After order processing, shipping generally takes an estimated 5–7 business days. The total estimated delivery time, including order processing, is 6–10 business days.

Depending on product availability and fulfillment arrangements, orders may be shipped from a warehouse in the United States or an international fulfillment center.

Our shipping partners may include DHL, UPS, and FedEx, depending on the shipment and destination.

For orders shipped from international warehouses, Yelvvi will cover applicable import duties and customs clearance fees. Customers will not be required to pay these charges upon delivery.

Delivery times are estimates and are not guaranteed. Unexpected delays may occur due to customs inspections, severe weather, carrier disruptions, holidays, or other circumstances beyond our control.

6. Order Tracking

Once tracking information becomes available, we will provide it by email.

Please allow some time for tracking information to appear or update after dispatch. Tracking updates may not be available immediately while a package is moving between facilities or being transferred to a local carrier.

If your tracking information has not updated for an extended period, please contact us at support@yelvvi.com for assistance.

7. Shipping Address Changes and Order Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible at support@yelvvi.com and include your order number.

We will do our best to assist you if your order has not yet been dispatched. However, we cannot guarantee that changes or cancellations will be possible once fulfillment has begun or the package has been shipped.

If a package has already been handed over to a carrier, you may need to contact the carrier directly for available delivery options.

8. Refusal of Delivery and Unclaimed Packages

Please do not refuse delivery of your package. If you no longer wish to keep your order, please contact us at support@yelvvi.com before refusing delivery.

If a package is lost, returned, or otherwise undeliverable due to the customer's actions, including refusing delivery or providing an incorrect shipping address, the customer may be held responsible for any resulting losses or additional costs, to the extent permitted by applicable law.

If you have any questions or need assistance with your delivery, please contact us before taking any action.

9. Delayed, Lost, or Missing Packages

If your package is delayed, please check the latest tracking information first. Delivery estimates may be affected by carrier operations, customs procedures, holidays, or weather conditions.

If your tracking status shows that the package was delivered but you have not received it, please check around your delivery location and with household members, neighbors, or your building's reception, if applicable. You may also contact the carrier for further information.

If the package still cannot be located, please contact us at support@yelvvi.com with your order number and tracking information. We will review the situation and help you determine the next steps.

10. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at support@yelvvi.com as soon as possible. Include your order number and clear photos of the item and its packaging, where applicable, so we can assess the issue and assist you.