Return & Refund Policy

At Yelvvi, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 60 days of receiving your order, subject to the conditions outlined below.

1. Return Period

You may request a return within 60 days of receiving your order.

To qualify for a standard return, items should be unused, in their original condition, and returned with their original packaging and accessories, where reasonably possible. Proof of purchase, such as your order confirmation, may be required.

If an item is defective, damaged, incorrect, or not as described, please contact us. These cases will be handled in accordance with applicable law.

2. How to Request a Return

To request a return, please email us at support@yelvvi.com with the following information:

Your order number
The item you wish to return
The reason for your return
Photos of the item, if it is damaged, defective, or incorrect

Our customer service team will review your request and provide further instructions, including the appropriate return address.

Please contact us and obtain return instructions before sending any item back. Do not send your return to the address shown on the original shipping label unless we have confirmed that it is the correct return address.

3. Return Shipping Costs

For standard returns due to a change of mind, personal preference, or an incorrect purchase decision, the customer is responsible for the return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us before returning it. We will review the issue and arrange an appropriate solution, including return shipping arrangements where required by applicable law.

We recommend using a shipping service that provides tracking and keeping your proof of shipment until your return has been resolved.

No restocking fee will be charged.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your refund is approved, it will be issued to your original payment method. We aim to process approved refunds within 10 business days after inspection.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

If you have not received your refund within 15 business days after we confirm that it has been processed, please contact us at support@yelvvi.com.

Original shipping charges, if any, may not be refundable for standard returns, except where required by applicable law or otherwise stated at the time of purchase.

5. Exchanges

If you would like a different product, color, or size, please contact us before returning your item.

Depending on product availability, we may recommend returning the original item and placing a new order for the replacement item.

All exchanges are subject to applicable law and the return conditions outlined in this policy.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, incorrect, or materially different from its description, please contact us at support@yelvvi.com as soon as reasonably possible.

Please include your order number and clear photos or other relevant information to help us assess the issue.

After reviewing your request, we will work with you to determine an appropriate resolution, which may include a replacement, repair where applicable, or refund.

We will cover return shipping costs when required by applicable law or when the issue resulted from our error.

7. Items Not Eligible for Standard Returns

Certain items may be excluded from standard returns where permitted by applicable law. These may include:

Personalized or custom-made items
Sealed products that are unsuitable for return for health or hygiene reasons once unsealed, where legally permitted
Other items clearly identified as non-returnable before purchase, where legally permitted

These exclusions do not apply where prohibited by law and do not limit any mandatory consumer rights.

8. Order Cancellations

If you wish to cancel your order, please contact us at support@yelvvi.com as soon as possible.

We will do our best to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If your order has already shipped, you may request a return in accordance with this policy and applicable law.

Nothing in this section limits any cancellation rights provided by applicable law.

9. Consumer Rights

This policy is intended to comply with applicable consumer protection laws.

Nothing in this policy excludes, restricts, or waives any rights or remedies that cannot legally be excluded, restricted, or waived under applicable law.

If any provision of this policy conflicts with mandatory consumer protection requirements applicable to your purchase, the applicable legal requirements will prevail.