Terms of Service

1. Overview

Welcome to Yelvvi. These Terms of Service (“Terms”) govern your access to and use of https://www.yelvvi.com, including our website, products, and related services.

In these Terms, “Yelvvi,” “we,” “us,” and “our” refer to the operator of the Yelvvi online store. “You” and “your” refer to any person who visits our website, creates an account, or purchases our products.

By accessing our website or placing an order, you agree to these Terms and our applicable store policies, including our Shipping Policy, Return & Refund Policy, and Privacy Policy. If you do not agree, please do not use our website or services.

2. Eligibility and Customer Accounts

You must be legally able to enter into a binding agreement to use our website and purchase products. If you use our website on behalf of another person or organization, you represent that you have the authority to accept these Terms on their behalf.

You are responsible for providing accurate, complete, and current information when creating an account or placing an order. You are also responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

Please notify us if you believe your account has been accessed or used without authorization. We reserve the right to restrict or suspend accounts when reasonably necessary to protect our customers, website, or business.

3. Products, Descriptions, and Availability

We make reasonable efforts to display product descriptions, images, colors, dimensions, and other information as accurately as possible. However, the appearance of a product may vary depending on your device, screen settings, lighting, or other factors.

Product images and descriptions are provided for general informational purposes. Please review the product details and specifications before placing an order.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product details where appropriate. If a product becomes unavailable after you place an order, we may contact you to discuss the available options or cancel the affected order and refund any payment received for that product.

4. Prices and Website Information

Prices and promotions are displayed on our website and may change without prior notice. The price applicable to your order is generally the price displayed at checkout when you submit your order, subject to correction of errors and applicable law.

We make reasonable efforts to ensure that product descriptions, prices, promotions, and other website information are accurate. However, errors, omissions, or outdated information may occasionally occur.

If we identify a material pricing or listing error affecting your order, we may contact you before processing or fulfilling the affected order. If an order must be canceled because of such an error, we will refund any payment received for the canceled items.

We reserve the right to correct errors, update information, and change or discontinue promotions at any time, subject to applicable law and any terms that apply to a specific promotion.

5. Orders and Order Acceptance

Submitting an order is an offer to purchase the selected products under these Terms. An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted.

We reserve the right to decline, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, incorrect pricing, product unavailability, or errors in order information.

If we cancel an order after payment has been collected, we will issue a refund for the canceled items to the original payment method, subject to applicable payment-provider procedures.

Please check your order details carefully before submitting your purchase.

6. Payments

We accept the payment methods made available at checkout. Payment processing may be handled by third-party payment providers, such as Shopify Payments or PayPal, depending on the options displayed.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information you provide is accurate.

Your payment may be subject to the terms, conditions, and privacy practices of the relevant payment provider. We do not control the independent operation of third-party payment services.

If a payment is declined, reversed, or cannot be verified, we may delay processing or cancel the affected order.

7. Shipping and Delivery

Shipping methods, estimated delivery times, shipping fees, and other delivery conditions are described in our Shipping Policy.

Delivery estimates are provided for guidance and are not guarantees. Actual delivery times may be affected by carrier operations, customs processing, weather, holidays, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address. If your address needs to be corrected, please contact us as soon as possible. We cannot guarantee that an address change or cancellation will be possible once an order has entered fulfillment or been dispatched.

Please refer to our Shipping Policy for information about tracking, delayed or missing packages, delivery issues, and refused or unclaimed shipments.

8. Returns and Refunds

Our Return & Refund Policy explains the conditions and procedures for returns and refunds. Eligible products may be returned within 60 days of delivery, subject to the terms and exclusions stated in that policy and applicable law.

Please review the Return & Refund Policy before requesting a return. If you have questions about a return, refund, damaged product, or incorrect item, contact us at support@yelvvi.com.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be excluded.

9. Promotions and Discount Codes

From time to time, we may offer promotions, discounts, or coupon codes. Each promotion may have its own eligibility requirements, validity period, exclusions, and redemption conditions.

Unless the specific promotion states otherwise, discount codes cannot be exchanged for cash and may not be combined with other offers. We reserve the right to correct promotion errors, modify or discontinue a promotion, or refuse the use of a code where misuse, fraud, or an error is reasonably suspected, subject to applicable law and the stated promotion terms.

10. Cancellations and Changes to Orders

If you wish to cancel or change an order, please contact us as soon as possible before the order is dispatched.

We will make reasonable efforts to accommodate requests received before dispatch, but cancellation or modification cannot be guaranteed once an order has entered fulfillment or been shipped.

After dispatch, you may need to follow the applicable delivery or return procedures described in our Shipping Policy and Return & Refund Policy.

11. Acceptable Use

You agree to use our website lawfully and responsibly. You must not:

Use the website for any unlawful, fraudulent, or misleading purpose.
Violate any applicable law or the rights of others.
Attempt to gain unauthorized access to our website, accounts, systems, or data.
Interfere with the security, availability, or normal operation of our website.
Introduce malicious code, viruses, or other harmful material.
Use automated tools to scrape, copy, or collect website content or data in a manner that violates applicable law or interferes with our website.
Submit false, misleading, abusive, defamatory, or infringing content.
Impersonate another person or misrepresent your identity or affiliation.
Misuse promotions, payment systems, or order processes.

We may investigate suspected violations and take reasonable action, including restricting access, suspending an account, or canceling affected orders where permitted by law.

12. Reviews and User Submissions

If our website allows you to submit product reviews, comments, suggestions, photographs, or other content, you are responsible for the content you provide.

You agree that your submissions will not be unlawful, fraudulent, deceptive, abusive, defamatory, threatening, or infringing of another person's rights. Reviews should reflect your honest opinions and actual experiences. You must not submit fake reviews or falsely claim to have used a product.

Where legally permitted, you grant Yelvvi a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute content you submit for the purposes of operating, improving, and promoting our store, subject to applicable law and our Privacy Policy. This license does not transfer ownership of your content to us.

We may remove or decline to display content that reasonably appears to violate these Terms or applicable law. Nothing in these Terms is intended to prohibit or penalize honest consumer reviews.

13. Intellectual Property

The content on our website, including text, graphics, logos, designs, photographs, product descriptions, and website layout, is owned by or licensed to Yelvvi and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission, except where permitted by law.

Nothing in these Terms grants you ownership of our trademarks, branding, or other intellectual property.

14. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment processors, analytics tools, advertising services, and other integrations.

Third-party services are governed by their own terms and privacy policies. We do not control and are not responsible for the content, policies, availability, or practices of independent third-party websites or services.

Your use of third-party services is at your discretion and may be subject to additional terms imposed by the relevant provider.

15. Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or make a purchase.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable law.

We may use cookies and similar technologies for website functionality, analytics, advertising, and other purposes described in our Privacy Policy and any applicable cookie settings.

16. Errors, Interruptions, and Website Changes

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free. We may update, maintain, suspend, or modify parts of the website from time to time.

We may also update product information, website features, or service offerings as needed. Where required by law, we will honor applicable obligations relating to orders already accepted.

We are not responsible for interruptions caused by events or circumstances beyond our reasonable control, subject to applicable law.

17. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis. We do not guarantee that the website will be uninterrupted or free of errors, or that every item of website information will always be complete or current.

Nothing in these Terms excludes or limits any warranty, representation, or consumer protection right that cannot legally be excluded or limited. Any product-specific warranty or statutory rights that apply to your purchase remain unaffected.

18. Limitation of Liability

To the extent permitted by applicable law, Yelvvi will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or business opportunities arising from your use of the website or products.

To the extent permitted by applicable law, Yelvvi's total liability arising out of or relating to a particular order will not exceed the amount paid for the product or products giving rise to the claim.

These limitations do not apply where liability cannot legally be excluded or limited, including any rights or remedies that applicable consumer protection laws require us to preserve.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable expenses arising directly from your unlawful use of our website, your material violation of these Terms, or your infringement of another person's rights.

This section does not require you to indemnify Yelvvi for losses caused by our own unlawful conduct or to waive any rights that cannot legally be waived.

20. Suspension and Termination

We may restrict or terminate your access to the website or suspend an account if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or created a risk to our website, customers, or business.

Termination does not affect rights or obligations that arose before termination or provisions that by their nature should continue to apply.

21. Severability and No Waiver

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce it later.

22. Entire Agreement

These Terms, together with our applicable store policies and any additional terms expressly presented for a specific product, service, or promotion, form the agreement governing your use of our website and purchases from our store.

If a specific policy or promotion contains additional terms that apply to a particular matter, those terms will apply to that matter to the extent of any inconsistency, subject to applicable law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, or applicable requirements.

The revised version will be posted on this page with an updated “Last Updated” date. Changes apply from the date stated in the revised Terms or, if no date is stated, from the date they are posted, subject to applicable law.

Your continued use of our website after the updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law. If you do not agree with the revised Terms, you should stop using our website.