Privacy Policy

Yelvvi (“we,” “us,” or “our”) operates www.yelvvi.com (the “Website”). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our Website, create an account, place an order, subscribe to our marketing emails, or communicate with us.

For the purposes of this Privacy Policy, “you” refers to visitors, customers, account holders, and other individuals whose personal information we process.

1. Information We Collect

The information we collect depends on how you interact with our Website and services.

Information You Provide to Us

When you create an account, place an order, contact us, or subscribe to marketing emails, we may collect:

Contact information: Your name, email address, phone number, and billing or shipping address.
Order information: Products purchased, order details, shipping information, and transaction-related records.
Account information: Your account credentials and information associated with your customer account.
Customer service information: Messages, inquiries, and other information you choose to provide when contacting us.
Marketing preferences: Your email subscription status and communication preferences.

Information Collected Automatically

When you visit or interact with our Website, certain information may be collected automatically through Shopify and other technologies, including cookies and similar tracking technologies. This information may include:

IP address and general location information derived from it.
Browser type, device type, and operating system.
Pages viewed, products viewed, referral sources, and interactions with the Website.
Session information and other usage data.

Information from Service Providers

We may receive or process information through service providers that support our store, including Shopify, payment processors, shipping and fulfillment providers, and advertising measurement services.

Payment information is processed through the payment methods you select. The information available to us may vary depending on the payment provider and transaction.

2. How We Use Your Information

We may use personal information for the following purposes:

Processing and fulfilling orders: To accept and process payments, arrange shipping, deliver purchases, and handle returns or exchanges.
Managing customer accounts: To create and maintain accounts and provide account-related services.
Communicating with you: To send order confirmations, shipping updates, customer service responses, and other transactional communications.
Sending marketing emails: To send promotional offers, product updates, and marketing communications where permitted by applicable law. You can unsubscribe using the link in our marketing emails.
Operating and improving our Website: To understand how visitors use our Website, troubleshoot issues, and improve the shopping experience.
Measuring advertising performance: To measure the effectiveness of our Google Ads campaigns and understand relevant interactions with our Website.
Preventing fraud and protecting our business: To detect suspicious transactions, protect our Website, and safeguard our rights and customers.
Complying with legal obligations: To comply with applicable laws and respond to valid legal requests.

3. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to support essential store functions, remember preferences, understand Website activity, and support analytics and advertising measurement.

Shopify provides certain technologies used to operate our online store. Depending on your interactions with our Website and our settings, cookies and similar technologies may collect information about your browser, device, and Website activity.

You may be able to manage cookies through your browser settings. Blocking or deleting certain cookies may affect the availability or functionality of some Website features.

Where applicable, you may also manage your preferences through the privacy or cookie controls made available on our Website.

For more information about Shopify's use of cookies, visit: https://www.shopify.com/legal/cookies

4. Advertising and Analytics

We use Google Ads conversion tracking to help measure the performance of our advertising campaigns and understand actions visitors take after interacting with our advertisements.

Depending on how the relevant technologies and privacy settings are configured, Google and associated service providers may process information such as online identifiers, cookie data, and interactions with our Website for advertising measurement and related purposes.

You can learn more about Google's privacy practices at:
https://policies.google.com/privacy

You can review Google's advertising settings at:
https://adssettings.google.com/

The availability and effect of advertising controls may depend on your account, device, browser, and location.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary for the purposes described in this Privacy Policy, including:

Shopify: To host and operate our online store, manage customer accounts, process orders, and provide store-related services.
Payment providers: Shopify Payments and PayPal, to process transactions and help prevent fraud.
Shipping and fulfillment providers: To prepare, ship, deliver, and track orders. Depending on the order, fulfillment may involve facilities or service providers located in the United States or other countries.
Advertising and measurement providers: Including Google, to measure advertising performance and support related services.
Professional advisers and authorities: When necessary to comply with applicable law, respond to valid legal requests, protect our rights, or address fraud and security issues.
Business transaction parties: In connection with a proposed or completed merger, acquisition, restructuring, or sale of business assets, subject to applicable law.

We do not disclose personal information indiscriminately. The information shared depends on the service involved and the circumstances of the transaction.

Depending on how advertising and tracking technologies are configured, certain disclosures may be considered “sharing,” “targeted advertising,” or similar activities under applicable U.S. state privacy laws. The availability of opt-out rights depends on applicable law and the processing involved. See the “Your Privacy Rights” section below.

6. Payments

We accept payments through Shopify Payments and PayPal.

When you make a purchase, your payment may be processed by the payment provider you select. That provider may collect and process payment details and other information under its own privacy policy and terms.

We receive transaction-related information needed to manage orders, payments, refunds, and customer service. We do not describe ourselves as storing full payment card details unless that is confirmed by our actual payment setup.

7. Shipping and Fulfillment

We may fulfill orders through U.S.-based or international warehouses and logistics providers, depending on product availability and order fulfillment arrangements.

To deliver your order, we may share relevant information, such as your name, shipping address, contact details, and order information, with the carriers and fulfillment providers involved.

Where fulfillment involves service providers outside the United States, your information may be transferred to and processed in other countries, subject to applicable legal requirements.

8. Marketing Communications

If you subscribe to our marketing emails, we may use your email address to send promotional content, offers, and product updates.

You can unsubscribe at any time by following the unsubscribe instructions in a marketing email. Even if you opt out of promotional emails, we may still send non-promotional communications necessary to process your orders, provide customer support, or manage your account.

9. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, maintaining accounts, providing customer support, resolving disputes, preventing fraud, and complying with applicable legal and accounting obligations.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

We use reasonable measures intended to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights concerning your personal information, which may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of personal information, subject to applicable exceptions.
Obtain a copy of certain personal information in a portable format, where applicable.
Opt out of certain processing for targeted advertising or the sale or sharing of personal information, where applicable.
Withdraw consent where processing is based on consent.
Appeal a decision we make about a privacy request, where applicable.

To submit a privacy request, contact us at support@yelvvi.com. We may need to verify your identity before processing a request and may retain certain information when permitted or required by law.

U.S. state privacy rights: Depending on your state of residence and our activities, additional rights or disclosures may apply. If a separate data-sharing opt-out page or other privacy control is required or made available for our Website, it should be accessible here: [Insert the URL of your active privacy opt-out page, if applicable.]

11. Children's Privacy

Our Website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us at support@yelvvi.com so that we can review the request and take appropriate action as required by applicable law.

12. Third-Party Websites

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.

13. International Data Transfers

Although our store is primarily intended for customers in the United States, some service providers or fulfillment partners may process information in other countries. Privacy laws in those countries may differ from the laws where you live. We take applicable legal requirements into account when handling such transfers.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated policy on this page and revise the “Last Updated” date above.